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Salesforce Updates Work.com to Improve Employee Engagement

Salesforce updates work.com

Work.com was initially planned as a series of new and existing Salesforce solutions brought together in one place to assist companies and organizations return to work safely in the alertness of COVID-19. Nevertheless, as the pandemic still continues worldwide, governments, companies, and workers become aware that several workplaces will be transformed for a long time.

Salesforce’s Work.com solutions are used as a platform to launch a safer and healthier community, helping students have well-maintained mental health and well-being. Also, reviewing and reworking social problems surrounding diversity and inclusion and getting our universities ready to handle several future scenarios.

Image Source: Medium

Recently, Salesforce announced several updates to its Work.com solution designed to help companies safely accommodate the new normal of increased work from home culture and re-opening amidst the present coronavirus pandemic. One of the ways Deloitte was able to act towards COVID-19 was with EngageNow, an employee communications and engagement hub powered by Salesforce technology. As our needs increase, the platform adapts easily, which is extremely important as we adjust to this new normal.

What is Salesforce Work.com?

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Work.com is a platform that manages corporate performance for sales representatives with a user interface (UI) that looks similar to a social networking website. 

The platform targets employee engagement in the following three aspects: 

  • Motivation by public recognition
  • Real-time performance feedback 
  • Proper alignment of team personal goals with business goals.

Employees are, therefore, motivated to meet goals through a system that emphasizes recognition and rewards. For example, an employee might successfully gain a badge that represents a specific skill set or be awarded an Amazon Gift Card to go beyond the manager’s expectations. Also, employees can request instant feedback and offer instant feedback to peers or managers when asked. 

What are the new additions to Work.com?

Employee Workspace

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It is the provision of a “central digital hub” from which employees can access corporate apps and resources. A company’s Workspace can display or link to Salesforce apps, custom software built on Salesforce’s platform, proprietary in-house systems, or third-party resources (like Google Workspace). Companies can utilize the Workspace to ensure that remote workers are connected through “personalized communications, reliable collaboration apps, and notifications.

Employee Helpdesk

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It is the provision of a portal for employees to ask questions and discover solutions on things like IT problems and facilities to advantages and career development. Beyond the usual FAQs, Helpdesk will feature “Einstein AI-powered chatbots that offer access to knowledge articles and escalation paths, in any department.”

Salesforce added this new feature so that you will be able to treat your employees like esteemed clients. Currently, companies need to connect with their employees digitally anywhere in the world.

Undoubtedly, every organization needs to move from survival mode to how they can flourish and look forward to growing with delightful, healthy, and productive employees.

Queue Management

This tool will allow companies and organizations to develop virtual lines at their brick-and-mortar locations and reduce physical customer queues. With it, customers can use an app to reserve a place in line and receive updates about their wait either through the app or SMS text message.

Broadcast Messaging

Companies can utilize this feature of Work.com to communicate relevant information to customers and employees, like changes in hours of operation or appointment times, health and safety reminders, etc.

Businesses can send broadcast messages through platforms such as text, WhatsApp, or Facebook Messenger. Any follow-up questions or service requests that happen due to any communications can then be automatically replied to with “chatbots and personalized service communications”.

Digital Trust Cards

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These virtual placards can be used by companies to give customers vital information about their physical locations, like mask requirements, social distancing requirements, and cleaning policies. The information can be displayed on a website or within an app, and employees can easily update the information anytime it needs to be changed.

New Products For Post-COVID Planning 

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Salesforce released a series of new tools and developed third-party partners to help organizations get back to business safely after the COVID-19 pandemic. The latest products pay attention to on-site visitor management, supply chain management, and business continuity. 

The new products are part of a set of resources Salesforce is assembling at Work.com. A site Salesforce deployed recently in response to the pandemic. 

At Work.com, organizations will have access to a “command center” application, which offers a common platform for all the tools a business may want to employ to manage their post-coronavirus operations. 

The three tools released are the first Work.com products developed by ISV partners, and they include:

  • Traction Guest is providing on-site visitor management abilities and related relevant alert updates.
  • Fusion Risk Management is providing risk management and business continuity planning tools explicitly made for post-pandemic operations.
  • Compliance Quest is providing quality assurance, regulatory compliance protocols, and supply chain management.