How Zerodha set up a remote support centre within three hours using Exotel
Zerodha is one of the biggest financial services companies in India. Their primary offerings are retail broking, institutional broking, mutual funds, bonds, and more. During the pandemic, their customer base grew rapidly and Zerodha is now the biggest stockbroking platform in India with the most number of active retail clients.
IMPLEMENTED USE CASES
- Cloud Call Center
- Call Tracking
- Click to call
Before using Exotel to power their customer calls, Zerodha had an on-prem system in place for their support team. When the pandemic stuck, they needed a way to quickly move to a remote model. That’s when they found Exotel.