Artificial Intelligence (AI) has become a force to reckon with especially now that it is useful in virtually every aspect of our lives. Even corporate organizations would find it difficult to thrive without the use of AI.
Hence business across the globe (whether start-ups or large) constants looks for the best ways to leverage AI and take advantage of the ever-evolving technology to meet their goals. More than ever before, this is the time businesses to adopt AI into their system, especially now it promises to solve the worldwide crisis of “employee engagement.”
What is the current state of Artificial Intelligence in Human Resource Management?
The Role of HR in Employee Engagement
The HR department which is the powerhouse of an organization plays the role of driving out the best in the workforce through employee engagement and assistance. They recruit, select, hire, pay, train, promote and fire employees, and are also responsible for the organization of the team that makes a company.
Like other departments in an establishment, digital transformation has also been integrated into the function of HR. Technology such as video conferencing, instant messaging and Human Capital Management Software becomes relevant and are changing the workplace drastically. Hence, the adoption of AI by HR leadership is essential to create a better experience for employees.
With so many businesses competing for dominance today, it is no doubt that talent hunt is indeed on the high side. When top talent leaves an organization, then there is a massive pressure on the HR department to replace such talent as soon as possible with someone even more capable. However, the big question here is, “how can AI possibly address this issue?”
AI and Employee Engagement
Although every organization has its definition of employee engagement, there are some common features within each description, especially the need for employees to be self-motivated, driven, enthusiastic and goal-oriented. However, what’s most important is that an engaged employee finds meaning and purpose in his/her work.
When it comes to measuring employee interaction, many organizations only make use of performance assessment activities and annual review – which is limiting. However, the conventional method of improving employing engagement is no longer effective in today’s competitive corporate atmosphere, and neither will it provide the needed results. Using metrics such as special committees, employee surveys, and limited data analysis can be harmful rather than provide useful insights.
Hence, AI has come to revolutionize the way businesses tackle employee engagement. With AI, companies can improve their processes, starting from onboarding and performance management to the development of talents.
How AI promotes Employee experience by improving HR
Replacing a top talent in today’s talent competitive ecosystem can be a nightmare for HR. The goal here is not just to recruit, but to improve the entire process of employee experience right from job applications. To create a better experience, the HR leaders need to let go of the “one size fits all” idea.
Today’s working environment contains individual from different generations; hence, a personalized approach which operates on the requirement of each individual is needed. AI is the solution HR needs to create such a personalized experience for its employees.
Let’s quickly examine how AI can improve Employee engagement through superior employee experience.
Wonderful experience from day one
Every employee starts from being an interviewee, and the experience they got during the interview process remains with them forever. Using AI and an Applications Tracking System (ATS) during the process of recruitment would help save time and create a better experience for both recruiters and the company.
Effective employee training and up-skilling
Many businesses fail to understand that the number of Millennials in their organization is constantly growing; hence, using traditional learning mechanisms to train such employees is not acceptable.
Besides, employees are tired of the conventional learning system and prefer the modern and more interactive learning system. AI helps businesses to change their learning systems from the traditional and outdated method to the more preferred modern approach. With AI, organizations can create a better and more enjoyable learning system which helps to improve the overall employee’s experience.
Enhances the understanding of employee’s behavior
With AI, employers can actively listen to their employees and better understand them. Such information makes it possible for the company to know the challenges and needs of its workers and also provide the right suggestion in terms of coaching and career paths.
Improves employee’s perception
Every company today not only want to strengthen its workforce but also improve the way it’s being perceived (branding) by its customers and employees.
For example, working for an organization perceived to have an excellent reputation helps to improve employee’s experience. AI tools can help companies create a better first impression for its candidates, improve training experience and upskilling for staff, and provide superior engagement process.
The competition in today’s business landscape is frightening – which is why addressing the talent crises with the right strategy can be a deciding factor for the future of your organization. The constant advancement in technology holds endless possibilities; hence, embracing Artificial Intelligence is a must for HR leaders who want their company to be at the top of today’s competitive market.
How Are Businesses Using AI today?
AI has done a lot to revolutionize how things are done in the workplace, especially on the practical benefits it has brought to the business. Many businesses use AI for purposes such as scheduling essential meetings, placing bots in collaboration apps, improving their IVR systems, and so on.
Read more about how AI is shaping the Business industry.